FAQs
Is Siin a trusted platform?
Yes. Siin is a Saudi company officially registered in the Kingdom of Saudi Arabia under Commercial Registration No. 7033067260.
How does Siin protect my purchase?
Siin guarantees all listings are from verified sellers, and offers hassle-free returns and 100% cashback if the item you receive is not as described.
Do you deliver to my country?
Wherever you are in Saudi Arabia, we deliver to you—and across the Gulf and beyond.
Is bidding on Siin safe?
Yes. Bidding on Siin is a smooth experience. All bidders are verified, we show the full bid history, and we monitor all bids to ensure a safe experience.
How do I track my order?
You can track your order in real-time from the app.
Why do I get charged customs fees?
Customs are charged by your local authority. Sellers group items to ensure we get you the best rates.
Do you have cash on delivery?
No. To protect our community and reduce fraud, Siin does not support Cash on Delivery.
Buying and bidding
How do I bid?
Open the item or live show in the Siin app and tap Bid, or set a custom bid. The highest bid when the timer ends wins.
What happens when I win?
You get a notification and the item moves to checkout in the app. Pay to confirm the order.
Can I make an offer?
Items marked Accepts Offer let you send an offer to the seller from the app.
Do I need an account to watch?
No. Anyone can watch live shows and browse on the web. You need the app to bid, buy or chat.
Payments
Which payment methods can I use?
Apple Pay, mada and cards, plus pay-later with Tabby or Tamara where available. Checkout shows the methods for your country.
Is my payment protected?
Your payment is safely held until you're completely satisfied with your purchase.
Do you have cash on delivery?
Payment options vary by seller and region. Check the product page for available methods.
Shipping and delivery
Where do you deliver?
Across the GCC: Saudi Arabia, the UAE, Kuwait, Bahrain, Qatar and Oman.
How long does delivery take?
Every item shows the delivery time to your country before you buy.
How do I track my order?
Track your order from the Orders tab in the Siin app after checkout.
Will I pay customs?
Orders shipped between countries may carry customs charges. The product page shows a notice when this applies.
Problems with an order
My item is different from the listing
Report it from the order in the app and add photos. Your payment stays held while support reviews it.
My order hasn't arrived
Check the tracking in Orders. If it is late, contact the seller or support from the order.
I bid by mistake
Bids are commitments to buy. Contact support from the app straight away.
Account and app
How do I change the language?
Switch between English and Arabic from the top of any page, or from the settings in the app.
How do I get the app?
Download Siin from the App Store or Google Play, or scan the code on any page with your phone camera.
How do I close my account?
Email hello@siin.shop from the address linked to your account and the team will help.
Selling
Can I sell on Siin?
Yes. Download the app and apply to become a seller to start hosting live shows or listing products.
When do sellers get paid?
Once the buyer receives the order, the payment moves to the seller’s Siin wallet.